Software for drainage companies
Drainage business software for emergency calls, surveys and contracts.
Fusion Flow gives drainage businesses a Zoho-powered system for managing emergency call-outs, CCTV survey records, planned maintenance contracts and customer history — so nothing is missed and every job is invoiced.
Why drainage companies choose Fusion Flow
The market
The blockage is the enquiry. The repair is the business.
Drainage is bought in a panic and sold on evidence. Clearing a blockage takes an hour and pays like an hour; the lining, excavation or repair that follows is worth many times more, and only happens if the survey is presented properly.
Emergency callers do not shop around
A flooded drain or a backed-up toilet is booked with whoever confirms an arrival time. There is no comparison stage. That makes call handling and dispatch the single highest-value process in a drainage business, ahead of anything you spend on advertising.
CCTV footage sells the follow-on work
Customers approve repairs they can see. A survey report with clear footage, a located defect and a written recommendation converts far better than a verbal warning that the pipe is in poor condition — and it also underpins the claim if an insurer is paying.
Contract and insurance work smooths the peaks
Reactive demand spikes after heavy rain and dies off in dry spells. Home emergency networks, managing agents and commercial planned maintenance bring steadier volume, but they come with response time targets and paperwork you have to be able to produce on request.
The problem
What's holding most
drainage companies back.
Emergency call-out records exist only in memory
Emergency drainage jobs often go unrecorded because there's no time to do paperwork during a busy day. Without a record, invoicing is late and follow-up impossible.
CCTV survey reports distributed inconsistently
Survey reports need to be delivered professionally and linked to the customer record for future reference. Manual distribution is inconsistent and slow.
Planned maintenance contracts tracked on paper
Contract schedules — quarterly jetting, annual CCTV inspection — need a system to ensure every visit happens and every visit is invoiced.
Repeat customers not recognised quickly enough
A customer calling about a new blockage may have called three months ago. Without a CRM, every call starts from scratch.
What's included
Everything in your
Fusion Flow setup.
Emergency Job Management
Emergency call-outs logged quickly, with customer address, job type and engineer assignment — even during a busy response.
CCTV Survey Records
Survey jobs linked to customer records, with report delivery tracked and survey history stored for future reference.
Contract Schedule Management
Planned maintenance contracts with visit schedules, automated job creation and invoice generation at each visit.
Customer & Property CRM
Customer records with their drain history, past blockages, survey reports and contact details — instantly accessible on a call.
Invoice Automation
Completed emergency jobs and contract visits trigger invoice creation with correct pricing and job details pre-filled.
Mobile Field Access
Engineers access their jobs, customer details and job completion forms on mobile — even on a callout.
Get started
Set up in minutes —
or we'll do it for you.
Register your free Zoho trial
Start a free 15-day Zoho trial — no credit card, no commitment. Access the full platform immediately and configure it to your workflow, or follow our industry setup guides. Reach out any time if you have questions.
Start free Zoho trial (UK & EU) →- 15-day free trial, no credit card needed
- Full Zoho One suite — 45+ apps included
- Upgrade to a paid plan only when you're ready
- Based in the US? Sign up here →
Let us configure it for you
As authorised Zoho Partners, our team will configure Zoho precisely to your business — workflows, automations, pipelines and data migration all handled by us. Most businesses are live within 1–2 weeks.
Talk to our Zoho team →- Discovery call
- Configuration
- Data migration
- Training
- Go live & support
FAQs
Questions about Fusion Flow
for drainage companies.
Can engineers log emergency jobs quickly from their phone?
Yes. The mobile interface for emergency job logging is quick — customer address, job type and a few notes is enough to create the record and assign the engineer.
Can Fusion Flow manage planned maintenance contracts?
Yes. We configure contract schedules with automatic job creation at the contracted intervals, with invoice generation on each completed visit.
Can CCTV survey reports be stored against the customer record?
Yes. Survey reports are attached to the job record, linked to the customer and property — searchable and retrievable for future reference or disputes.
How does invoicing work for emergency call-outs?
When an emergency job is marked complete, we trigger invoice creation in Zoho Books with the correct job type pricing and customer details.
Can it handle both domestic and commercial drainage?
Yes. Different job types, pricing and contract structures can be configured for domestic, commercial and infrastructure drainage work.
Can it link CCTV survey reports to the customer and the property?
Yes. Survey reports, footage links and recommendations are stored against the property record, so when the customer or their insurer comes back weeks later the evidence and the quote are still together in one place.
Can it track response times on contract and insurance work?
Yes. Jobs from home emergency networks or managing agents can carry their own response targets, with time received, time attended and time completed recorded so you can evidence performance when the contract is reviewed.
How much does Zoho One cost?
Zoho One bundles the full suite of 45+ integrated business apps for roughly £37–£45 per user per month, depending on your plan and headcount. That includes a professional mailbox on your own domain, so most businesses can drop their Google Workspace or Microsoft 365 licences altogether. We break the numbers down in our guide to Zoho One pricing in the UK, or talk to our Zoho team about the right plan.
Complete the picture
Software works best alongside
a great website and strong SEO.
Website for drainage companies
Pixel Perfect — drainage websites with emergency pages, click-to-call and local SEO.
→SEO for drainage
QuickFireSEO — rank for blocked drain and CCTV survey searches in your area.
→Ads for drainage
AdSpark — Google Ads targeting emergency drain searches for immediate call generation.
→Emergency jobs logged, contracts managed, every job invoiced.
Fusion Flow gives drainage companies the system to handle emergency call-outs, CCTV surveys and maintenance contracts without the admin chaos.